Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging, with all tags intact. Due to the personal care and consumable nature of Ayurvedic products, we cannot accept returns on any item that has been opened or used, except in cases of damage, defect, or an incorrect item received (see "Damages and Issues" below). You'll also need the receipt or proof of purchase.

To start a return, you can contact us at umeedayurved@gmail.com. Please note that returns will need to be sent to the following address:

Umeed Ayurveda
Street Number 3, Nathu Colony, Shahdara
B-137, Delhi 110093, DL, India

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at umeedayurved@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, opened or used items may still be eligible for a return, replacement, or refund at our discretion.

Exceptions / non-returnable items

Certain types of items cannot be returned once opened or used, including:

• All Ayurvedic and personal care products (oils, powders, supplements, skincare, and similar consumables) once the seal or packaging has been opened
• Perishable goods
• Custom or personalized products (such as special orders)
• Hazardous materials, flammable liquids, or gases

Unopened, sealed items in original packaging remain eligible for return within the 30-day window. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at umeedayurved@gmail.com.